Terms & Conditions

1. Scope

These General Terms and Conditions apply to contracts for the letting of hotel rooms and apartments for accommodation purposes as well as to all further services rendered by Schanzenstern Altona GmbH to the guest in this context.

They also apply to contracts on food and beverage services, events and catering, unless expressly agreed otherwise.

Deviating terms and conditions of the guest do not become part of the contract unless we have expressly agreed to their validity in text form.

Subletting or reletting of the rooms provided, as well as their use for purposes other than accommodation, requires our prior consent in text form.

2. Conclusion of contract

The presentation of our rooms and services on this website is not a binding offer but an invitation to book.

By submitting a booking via our online booking system, you make a binding offer to conclude an accommodation contract. Before submitting, you can review and correct your entries.

The contract is concluded when we confirm your booking. You will receive the confirmation by e-mail; it contains all details of your stay and also serves as your contract document. A purely automatic acknowledgement of receipt does not yet constitute acceptance.

Inquiries via our inquiry form or by e-mail are non-binding. In these cases, a contract is only concluded upon our express confirmation.

The language of the contract is German. For bookings made via the English-language version of our website, the language of the contract is English.

3. Prices and services

Room rates are quoted per room and per night, without breakfast and without the Hamburg culture and tourism tax.

Hamburg culture and tourism tax

The City of Hamburg levies a culture and tourism tax on overnight stays for private (leisure) purposes. It is charged per person and night and added to your room rate. Unfortunately, business travellers can no longer be exempted from the tax by presenting proof from their employer.

Tax per person and night, based on the net room price:

• up to € 150 net → € 3.60 / night
• up to € 100 net → € 2.40 / night
• up to € 50 net → € 1.20 / night
• up to € 25 net → € 0.60 / night

Final cleaning for apartments

A one-off final cleaning fee is charged per apartment booking, in addition to the nightly rate:

• Apartment I: 35 €
• Apartment II: 20 €
• Apartment III: 30 €
• Apartment IV: 30 €

4. Payment terms

Groups of 12+

A deposit of 20% of the total price is due no later than two weeks before arrival. Please transfer the remaining balance to our account by the day of arrival, or pay it in cash or by EC (debit) card on arrival. Unfortunately we cannot accept credit cards.

Individual bookings

The prices stated are per room and per night and include statutory VAT. They do not include breakfast or the Hamburg culture and tourism tax; both are charged separately. For apartments, the final cleaning fee set out in section 3 applies in addition.

Unless otherwise agreed, the invoice amount is due upon departure. You can pay in cash or by EC (debit) card. Unfortunately we cannot accept credit cards.

For longer stays or the booking of several rooms, we reserve the right to agree on a deposit. It will be offset against the total price.

5. Cancellation

Rooms

Cancellation less than one week before arrival: 50% of the room rate. On the day of arrival or during the stay: 100%. We try to re-let the room – if successful, the cancellation fee is waived. Separate terms apply to groups of 12+ and apartments.

Apartments

Please note our separate cancellation terms for binding apartment bookings:

• Individual nights within a booking usually cannot be cancelled.
• Cancellation less than four weeks before arrival: we charge 50% of the accommodation cost.
• Cancellation less than two weeks before arrival: we charge 80% of the accommodation cost.
• Cancellation less than seven nights before arrival, on the day of arrival or during the stay: we charge 100% of the accommodation cost.

We always try to re-let a cancelled apartment – if successful, the cancellation fee is waived.

Groups of 12+

Separate cancellation terms apply to group bookings of 12 or more people:

• Free cancellation up to six weeks before arrival.
• Individual beds within a group booking cannot be cancelled at any time.
• Cancellation less than six weeks before arrival: we charge 50% of the accommodation cost.
• Cancellation less than four weeks before arrival: we charge 70%.
• Cancellation less than two weeks before arrival: we charge 80%.
• Cancellation less than one week before arrival: we charge 100%.

We always try to re-let the cancelled room or apartment; if this is successful, the cancellation fees are waived.

6. Right of withdrawal

There is no right of withdrawal for accommodation contracts.

For contracts on the provision of accommodation for purposes other than residential use, there is no statutory right of withdrawal if the contract provides for a specific date or period for the performance of the service (§ 312g (2) no. 9 German Civil Code (BGB)). As bookings with us are always made for a specific period, this applies to all of our room and apartment bookings.

The same applies to restaurant services as well as to catering and event bookings performed on a specific date, and to group and school-class bookings.

Your booking is therefore binding upon conclusion of the contract. A withdrawal within a 14-day period is not provided for by law.

Irrespective of this, you can cancel your booking. You will find the conditions in the cancellation terms of these T&Cs (section 5). We grant you this option voluntarily; it is not a statutory right of withdrawal and does not restrict your statutory rights, for example in the event of defects.

7. House rules and liability

House rules

Rooms are available to you from 3:00 pm on the day of arrival. On the day of departure, please vacate the room by 11:00 am. Before arrival and after departure, our luggage room is available from 8:00 am.

The entire building is a non-smoking area. For damage caused by smoking in the rooms, we will charge the actual cleaning costs incurred.

Between 10:00 pm and 7:00 am, please be considerate of other guests.

We are unable to accommodate pets in our rooms and apartments. Assistance dogs for travellers with disabilities are welcome; please let us know before your arrival.

Liability

We are liable without limitation for damage arising from injury to life, body or health, as well as for damage based on intent or gross negligence.

In the case of simple negligence, we are only liable insofar as an obligation has been breached whose fulfilment is essential to the proper performance of the contract and on whose observance you may regularly rely. In this case, our liability is limited to the damage typical of the contract and foreseeable.

For items brought in, we are liable in accordance with the statutory provisions of §§ 701 et seq. German Civil Code (BGB). Please do not leave valuables or larger sums of money unattended in the room.

Claims under the German Product Liability Act (Produkthaftungsgesetz) remain unaffected.

8. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the state in which you have your habitual residence remain unaffected.

Place of performance is Hamburg.

If the guest is a merchant, a legal entity under public law or a special fund under public law, Hamburg is the exclusive place of jurisdiction. For consumers, the statutory places of jurisdiction apply.

Should any provision of these terms be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the statutory provisions.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Last updated: July 2026